PRODUCT INFO & AVAILABILITY
HOW DO YOUR SHIRTS FIT?
All of our tee shirts and sweatshirts are unisex. They will have a slightly relaxed fit and run true-to-size. Most customers prefer to order their usual size. You can also size up for an oversized look if you prefer more room.
HOW ARE YOUR SHIRTS PRINTED?
We use direct to garment printing technology and eco-friendly, water-based inks. These environmentally friendly inks are soft, breathable and may smell slightly of vinegar, but will disappear after washing.
HOW DO I MAINTAIN AND CARE FOR MY PURCHASED APPAREL PRODUCT?
To best preserve the graphic on your garment, we recommend washing inside out with like colors on cold setting using a mild detergent, hang or lay flat to dry. You may tumble dry on a low setting, but please be aware that drying your garment will cause the graphic and/or garment to fade gradually over time. Just as a black colored garment will fade when dried, so will the graphic on your shirt. Avoid products that contain color safe bleach, stain lifter or Oxy Clean. These products contain chemicals that will lift color from your graphic causing it to fade.
CREDIT CARDS & PAYMENT
WHAT ARE MY PAYMENT CHOICES?
We currently accept PayPal, Google Pay, Visa, Mastercard, Discover and American Express as forms of payment.
WILL I BE CHARGED SALES TAX?
We charge sales tax for customers in all U.S. states except Alaska, Arizona, Delaware, Missouri, Montana, New Hampshire, New York, Oregon, and Puerto Rico. We charge VAT tax for customers in the EU and the UK. We also charge harmonized sales tax (HST) or provincial sales tax (PST) for customers in Canada. These tax costs are in addition to the final purchase price and may or may not include the cost of shipping depending on the law in the territory or country.
HAVING TROUBLE WITH YOUR CREDIT CARD INFO?
Your card might be declined for several reasons. Please check to make sure that the name, address and zip code entered in the "Billing Information" fields are entered exactly as this information appears on the statements you receive from the issuing bank or financial institution. Also, confirm that the credit card number, expiration date and card verification number are correct. If this doesn't work, please contact your issuing bank or financial institution to verify your information and make sure there are no holds placed on your account.
SHIPPING & DELIVERY INFO
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide!
WHAT SHIPPING METHODS ARE AVAILABLE?
All packages are shipped via USPS, FedEx, or DHL. We will choose the most cost-effective shipping method depending on the delivery location. We do not offer rush or expedited shipping as all items are made to order.
HOW LONG WILL MY ORDER TAKE TO PROCESS?
Everything that we carry is handmade and each piece is made just for you. Please allow 2-7 business days for your order to process before it is shipped.
WHEN WILL MY ORDER SHIP?
To help keep our costs low, once you place your order we get started making your product. It typically takes 2-7 business days to make and ship-out your order. We do not ship on weekends, US holidays or holidays observed by the US Postal Service, such as President's Day, Martin Luther King Day, etc. If there are multiple items in your order, please note that items may ship separately.
HOW QUICKLY WILL I RECEIVE MY ORDER AFTER SHIPMENT?
Standard shipping generally takes 5-11 business days in addition to the initial processing time for orders in the U.S. Please note shipping times can be longer during busy holiday seasons. International shipping can take anywhere from 5-20 days and will depend on your location, the postal service, and the amount of time your package takes to get through your customs department. Please see our shipping policy for more details.
WHERE IS MY ORDER SHIPPING FROM?
Your order will ship from one or more of our fulfillment centers located nearest your delivery address. This may be in the U.S. or another country where our products are fulfilled.
WHERE IS MY ORDER?
Once your orders ships, a shipping notification that includes your tracking number will be sent to you via email. If 7 business days have passed and you have not received this email, please check your spam folder. Those that created an account during checkout, may also login to their account to view the status of their order. Once you receive a tracking number, please follow it carefully. Atomic Print Co. will NOT assume responsibility for lost/stolen packages that show a delivered status.
CAN I CHANGE OR CANCEL MY ORDER AFTER IT IS PLACED?
Once your order is placed, it is sent directly to our fulfillment team. They immediately order the clothing needed to complete your order. You may cancel an open order by contacting us BEFORE it has been printed. You will receive a refund for each item that is cancelled from your order. If your order has already been printed and/or shipped, you will NOT be able to cancel it. You will have to wait to receive your item(s) in the mail at which time, you may return for a refund.
If you need to make changes to an open order, please contact us immediately to let us know. If your item(s) has not been printed/shipped, we will be able to update certain details for you. If your item(s) have already been printed and/or shipped, we will NOT be able to make changes of any kind.
MY ORDER HAS ALREADY SHIPPED. CAN I CHANGE THE DELIVERY ADDRESS?
We cannot change the shipping address for orders that have already gone out and the US Postal Service is not able to change delivery addresses once an order is shipped. If a package is returned to us after shipping to a wrong address, we can reship at the buyer's expense. If your package is returned to us for an incorrect/faulty address and we cannot confirm a valid address and payment for reshipment, you will receive a refund minus shipping.
DO YOU OFFER RETURNS?
Please contact us within 15 days of delivery if you wish to return an item. All refunds will be submitted via the original payment method used when ordering. If you wish to return an item, please use the contact us page on our website (https://atomicprintco.com/pages/contact-us) to connect with a member of our customer care team.
Please provide the following information in the contact form, so we can assist you as quickly as possible.
- Name & Email (as entered when ordering)
- Order #
- Reason for return
We will reply with instructions for your return. If you are located in the U.S., we will send a link to print a pre-paid return label. Items must be unworn, unwashed and in their original condition. We will NOT accept returns that have been worn, laundered or altered in any way.
CAN I EXCHANGE AN APPAREL ITEM?
We offer ONE size exchange per item/order. Please contact our customer care team within 15 days of delivery if you need to exchange an item for a different size. Please follow the return process. Once we received your returned apparel item, we will ship out a new item of the size requested. If you have questions or concerns about this process please reach out to us on our contact page and we will work with you to make sure you are 100% satisfied.
WHAT DO I DO IF AN ITEM IS FAULTY OR DAMAGED?
First off, we are very sorry if you received a defective product. We pride ourselves on quality. If somehow an item seems to have a manufacturing defect or is considered faulty* please let us know and we will make it right. This may include refunding the purchase price and shipping charges or providing a replacement product and a pre-paid shipping label for the faulty item.
*Faulty or damaged items include: unraveled seams and/or holes that are present BEFORE being washed. Wrong size, color or design. Please check the item before washing as we do not accept returned shirts that have been laundered.
The purchase of SALE and HOLIDAY items are FINAL. We do NOT accept returns or exchanges for any item that contains a holiday related graphic or that was purchased at a discounted/sale price.